Privacy Policy
Your privacy is important to HarborPaperRoom
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you provide willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though transactions are processed securely via our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We primarily use your information to process flower orders and deliver excellent customer support. This covers handling orders, arranging deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.
We also use data to enhance our services and website experience. This helps us identify which corporate floral offerings matter most to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
HarborPaperRoom values your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or as required by law.
We may share essential data with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and to use it solely for the services they perform for us.
We may disclose data when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and operational safeguards to shield it. This encompasses safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer information is limited to staff who require it to deliver services.
Although we employ robust security controls, no online transmission method is perfectly secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention timelines differ by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: approximately three years after the last service interaction
- Payment transaction records: roughly seven years for tax and accounting requirements
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or around two years of inactivity
Links to External Sites
We employ cookies and related technologies to enhance your browsing experience and gain insight into how people explore our site. Cookies enable us to retain your choices and assess site performance.
You can manage cookie options in your browser settings. Note that turning off some cookies might limit how the site works. For more details on our cookie practices, see our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This policy covers only HarborPaperRoom and our site. We are not responsible for how external sites handle your privacy.
We recommend reviewing the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we treat your information, please get in touch.
Contact Us About Privacy
HarborPaperRoom Privacy Team
123 Bloom Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0000
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.